FAQ

KISSA Tea Products

What do you mean by saying that KISSA Tea creations are 100 % natural?

All our KISSA tea creations taste as good as they smell. We do not use artificial flavours or additives. Pure tea is our priority. You can be sure to find only tea leaves of the highest quality in our KISSA tins. Like that, the tempting taste of KISSA can be ensured. We believe in 100 % natural quality and the pure joy of drinking tea.

Where are the KISSA Tea creations from?

Only tea of the best quality will be packed in our tins. Therefore, KISSA obtains all its teas from growing areas specialized in the respective type of tea. Our authentic Matcha and green tea creations are from Japan, from the Kagoshima Prefecture located on the island Kyûshû. KISSA Tea Powder Wake Up Call is made of organic Darjeeling and organic Assam from India. The latter is also responsible for the irresistible taste of our Earl Grey Tea Powder Rockstar’s Magic. South Africa is home to the mild, caramel-like taste of the organic Rooibos we use for our Tea Powder De-Stress.

Are KISSA Tea creations tested and are they certified according to organic standards?

Of course they are. Maximum food safety is of utmost concern to KISSA Tea. We collaborate with Eurofins in Hamburg, a renowned and independent German testing institute, where all our teas are tested. Strict control procedures prove that all KISSA teas are unpolluted and clean – this applies to contamination by pesticides as well as by radioactivity.
All our teas (except for the Tea Powder Latte to Go creations) are made of 100 % organic ingredients. Our code number, issued by the authorized inspection body is: DE-ÖKO-005.

Is it still safe to drink KISSA Tea creations after the Fukushima nuclear disaster in 2011?

Of course it is. Maximum food safety is of utmost concern to KISSA Tea. We collaborate with Eurofins in Hamburg, a renowned and independent German testing institute, where all our teas are tested. Strict control procedures prove that all KISSA teas are free from contamination by radioactivity.

What do the numbers printed on the KISSA Tea tins stand for?

The numbers on our tins (except for the Attila Hildmann edtition) inform you about the flavour and kind of the natural ingredients of our tea creations. The higher the number, the more nutrients are contained in the tea. Our Matcha Skinny, for example, is especially rich in polyphenols.

How do I store Matcha?

All our KISSA tea creations are fresh products. Once they have been opened, it is best to store your Matcha and KISSA Tea creations in the fridge. Our convenient tins can be reclosed tightly after they have been opened. Like this, you can be sure that no other smells and flavours affect the taste of your Matcha or tea creation and it will stay fresh up to 1–2 months.

The twirled tip of the bamboo whisk uncurls. Does that usually happen?

Lovingly crafted by hand, our KISSA whisks come with 80 fine natural baby-bamboo bristles. The curly tip simply makes it pretty to look at. When using the whisk, the baby-bamboo bristles uncurl and perfectly whisk your Matcha into fine, creamy froth. The best results will only be achieved after the bristles have opened up.

Does KISSA Matcha contain components of mineral oils such as MOSH/MOAH?

KISSA Tea stands for high-quality green tea products. In order to meet these demands, we only work with suppliers and producers that respect the standards of food safety and are properly certified.
It is our ambition as well as our conception that our products are free from any non-natural substances. Therefore, we make sure that no pesticides are used during the cultivation of our products, constantly check the microbiological limits and even have the products tested for heavy metals in spot checks.

Nowadays mineral oils, among them MOSH (Mineral Oil Saturated Hydrocarbons) and MOAH (Mineral Oil Aromatic Hydrocarbons) frequently mentioned in the media, can be found in many elements of everyday life. They may be used in fuels, cosmetics or printing inks. Therefore, these substances are widely spread in our environment. At the moment, there are no studies that determine the immediate effects of these substances on the human body.
There are no maximum limits set by authorities for traces of mineral oils in tea so far.

In reaction to current events, we – in collaboration with our quality management in Japan and our suppliers – analyse all steps of production and processing thoroughly in order to prevent accidental contamination.

Matcha Preparation

How much Matcha do I need for the preparation of one drink?

Matcha is the espresso of teas. That is the reason why most people do not drink a whole mug or bowl in one serving. It is recommended to take 2 bamboo spoons/ ½ teaspoon full of Matcha and add about 80 ml of hot water (80 °C).

Do I need a bamboo whisk to make Matcha?

Using a bamboo whisk is not essential when making Matcha, but we highly recommend it. Sensing the soft, creamy froth on your lips – that is the true pleasure of Matcha. Of course you may also use an electric milk frother, but a really perfect crema can only be properly made with the bamboo whisk.

Can I drink my Matcha hot as well as cold or does it have an influence on the absorption of the nutrients?

In contrast to steeping conventional leaf tea, the temperature of the water or milk does not have an influence on your Matcha. When drinking Matcha, you will consume 100 % of the nutrients contained in green tea. The whole leaf has been ground and can therefore be easily whisked into hot or cold water, your smoothie or your favourite latte. This is also true for our ground-breaking KISSA Tea Powders, of which we offer Black Tea, Rooibos and Earl Grey.
When steeping leaf tea, the heat of the water is necessary to extract the nutrients out of the tea leaf. With this method, you will be able to enjoy about 10% of the nutrients.

Green Tea Prepartion

How long does green tea have to steep?

Not preparing green tea properly may lead to missing out on the full potential and the taste of the leaves. The steeping times for our green teas are different – but mostly between 1 and 2 minutes. You will find instructions for the preparation on all our KISSA tea creations.

Which water temperature do you recommend when steeping green tea and why is the temperature so important?

The water used for steeping green tea should never be hotter than 80 °C. Boiling water may dissolve tannins contained in the leaves and the tea might taste slightly bitter.

What is the difference between KISSA Green Tea and KISSA Double Green Tea? Do I need to prepare them differently?

There is actually no difference in the preparation of Green Tea and Double Green Tea. Our KISSA Double Green Teas are a combination of exquisite leaf teas and finest Matcha. Like this, you can enjoy the intense taste of green tea and the advantages of Matcha at the same time – by traditionally steeping your tea.

Ingredients & Effect

Why is there a difference in the nutrients of your Matcha teas?

This is based on the production of our Matcha. All our Matcha varieties are made of exquisite tencha leaves and are ground into finest powder with granite stone mills in Japan. Depending on region, location and altitude, the fine Japanese tencha green tea is cultivated in different qualities and with different nutrients. As an example, our Matcha Focus compensates for the lack of light caused by an exceedingly long shading period with an intense production of the amino acid L-theanine. You will find out more about the differences between the Matcha grades here.

Why are the effects of Matcha different to those of coffee?

Just like coffee, Matcha contains natural caffeine. However, the caffeine contained in roasted coffee is in a compound with chlorogenic acid and potassium and is released immediately after consumption – hence the quick effect. By contrast, caffeine in tea contains polyphenol compounds; the alkaloid is released not until it is absorbed by the intestines. The energy boost is not as sudden as the caffeine rush inherent in coffee, but lasts way longer. These effects are verified by scientists from Ecopro Research Co. Ltd. // By Standard Table of Food Composition in Japan Fifth Revised Edition, 2000 // Recourses Council, Science and Technology Agency, Japan.

How much Matcha can I drink in one day?

Just like the effects of coffee, the effects of Matcha depend on your own body’s reaction. Matcha rookies should start with one or two servings of Matcha per day (prepared with ½ tsp of Matcha). It is usually safe to drink Matcha during pregnancy. However, please consult your doctor to be sure that there are no medical reasons against the consumption of Matcha.

Web shop

I cannot login. Can you delete my account so that I can create a new one?

No, we don’t want to delete your account! :) You have probably not signed up yet or entered a wrong user name or password. You can reset your password on the login page.

Can I still change my order after payment?

No, unfortunately that is not possible. But we will try our best to help you. Contact us and we will see what we can do.

Where can I enter my coupon code?

You can enter your coupon code right into your cart. After clicking “Apply Coupon”, the value of the voucher will be deducted from your order and the new invoice amount will be displayed.

Is it possible to buy more products than the value of the voucher includes?

Yes of course! The value of the voucher will automatically be deducted from your order. You can choose a payment method to pay for the outstanding amount.

Can I only buy KISSA Tea in your web shop?

No, you can also buy our tea creations from our partners in stores. Find out where to buy them here. Please keep in mind that our partners might not sell the whole selection of KISSA creations.

Shipping & Payment

You are a business from Austria – why is shipping to Austria more expensive than shipping to Germany?

Our storage facilities are based in Germany as this is the country where our tea creations first arrive on the European continent. They have been kept cool during transport and therefore we transfer them into stock as soon as possible to make sure that you can enjoy the best tea quality. This is the reason why shipping charges are slightly lower in Germany.